Consultative Selling & Effective Presentation Skills       Course Outline

The rapid change in consumer behavior calls for constant development in any company’s sales strategies. And when you’re on the frontline, you need to be at the top of your game when it comes to adjusting to the consumer’s mindset. There are tactics that may have worked in the past that might not be as effective in the present.

Our Consultative Selling and Effective Presentation Skills course will teach you how to identify key communication points for successful results. It will also give you updated exercises on best practices, as well as notes on salesmanship tools that will help you win customers over.

Who this is for?

Sales and Marketing representatives, sales agents, customer service representatives, call center agents, customer support staff, frontline associates, and other service-oriented employees

What you will learn?

  1. How to apply effective sales and presentation techniques
  1. How to master communication techniques with different customers
  1. How to apply effective listening skills
  1. How to structure information and design effective slides
  1. How to communicate competently using the clearest and most engaging delivery
  1. How to establish customer rapport through 70 / 30 dialogues
  1. How to develop a very natural and professional stance that projects the right image for the company

Benefits:

  1. Improved professionalism and excellence on the job
  1. Higher confidence and self-esteem when presenting your deck and/or sales kit
  1. More successful sales presentations and closing of deals

Methodology:

TalkShop uses Integrated Language Teaching. This means 30% of the course is comprised of facilitator-based discussions while 70% is dedicated to an interactive learning experience through:

  • Practical Role-play Scenarios
  • Guided Demonstration Activities
  • Confidence-building Exercises
  • Brainstorming Sessions
  • Group Presentations
  • Self-Evaluation Sessions
I. Effective Communication

  • Emphatic Listening Skills
  • Developing Poise and Confidence
  • Improving Customer Relationships

II. Identifying Aspects of Communication

  • Visual, Verbal, Vocal
  • Correcting Bad Habits and Common Misconceptions

III. Salesmanship Tools

  • Learning Why Customers Buy
  • Evaluating Customer Profiles

IV. Best Practices in Relationship Selling

  • Developing Trust
  • Negotiation Skills
  • Closing Deals

V. Verbal Yoga – Accent Training

  • Pronunciation and Articulation
  • Accurate Word Choice
  • Accent Reduction

VI. Confidence Building in Presentation

VII. Creative Thinking in Asking Questions

  • Common Areas of Confusion and Error
  • Subject-Verb Agreement

VIII. Practical Application

  • Communication and Sales Etiquette

Course Duration:

20 hours



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