Cross-Culture Communication                                                 Course Outline

Filipinos are known around the world for being hospitable and great in speaking English. There are certain beliefs and practices, however, that may seem unusual to someone who needs to spend more time in the Philippines and work with Filipinos longterm. Our course on Cross-Culture Communication will give you a better understanding of the Filipino culture, habits, and values, so that you can develop a stronger relationship with everyone you work or have dealings with.

Who this is for:

Expatriates who are new to the Philippines and those who work in a business with a strong Filipino workforce. This course is also beneficial to Filipino managers who want a better understanding of their own mindset, and how to manage their teams the best way possible.

What you will learn:

  1. Filipino heritage, culture, and world views
  1. How to work with Filipinos, understand the bureaucratic structure, and build on strengths of the Filipino work ethic
  1. How to communicate with Filipinos in the work place and outside of the office
  1. How to follow the social graces and other cultural expectations


  1. A more harmonious and efficient work environment
  1. Less frustration and fewer cultural gaps or misinterpretation
  1. A stronger appreciation for Philippine culture


TalkShop uses Integrated Language Teaching. This means 30% of the course is comprised of facilitator-based discussions while 70% is dedicated to an interactive learning experience through:

  • Practical Discussions
  • Scenario Evaluation
  • Guided Dialogues
  • Open Fora

I. Defining the Filipino

  • Filipino World Views and Cultural Energy
  • Sense of Purpose and Questions of History
  • Cultural Dimensions of Corruption
  • Filipino Heritage
  • Asian Archetypes

II. Working with the Filipino

  • Bureaucratic Structure and Personality
  • Occupational PsychosisThe Filipino as Worker
  • Character Assets & Complexes
  • Profile of the Filipino Leader
  • Building Upon the Strengths of Filipino Managers

III. Communicating with the Filipino

  • Active Listening Dynamics (for work and social situations)
  • Verbal and Non Verbal Communication
  • Values & Norms in the Organization (Assertiveness, Openness, Conflict Resolution, Effective Communication)
  • Social Identity and Groupism
  • Rituals and Group Processes

IV. Other Local Concerns

  • Special Do’s and Don’ts ( at work and social situations)
  • Social Graces in the Philippine Setting
  • Must See in the Philippines
  • Culture in Development Planning

Course duration:

40 hours


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