Leadership Skills Training

There are certain intricacies in leading that one can never be too prepared for, which is why leadership training is necessary, regardless of what rank you hold in a company. Our comprehensive Leadership Skills Training course will help you and/or your staff in developing leadership skills by starting at the very root of the matter: understanding your personality, so that you will understand what kind of leadership style is best suited to you. From there, the workshop will progress into the responsibilities you are expected to undertake while learning how to become a mentor to others.

Who this is for:

Aspiring managers, mid-level managers seeking a promotion, small business owners

What you will learn:

  1. How to identify the  kind of leader you are or could be
  1. How to handle difficult situations at work with a proactive, solutions-oriented mindset
  1. How to keep your team motivated and inspired
  1. How to guide and trust your people


  1. Confidence in taking the next step up at work
  1. The ability to lead a team and command everyone’s respect
  1. Better sense of responsibility and accountability
  1. A more meticulous approach to tasks


TalkShop uses Integrated Language Teaching. This means 30% of the course is comprised of facilitator-based discussions while 70% is dedicated to an interactive learning experience through:

  • Practical Role-play Scenarios
  • Situational  Leadership Activities
  • Evaluation Sessions
  • Individual and Group Presentations
  • Team-Evaluation Techniques

Course Outline

I. Effective Leadership

  • Knowing Self – Enneagram Assessment
  • Identifying Leadership Styles
  • The 5 S’s of Housekeeping: Putting Order in the Workplace

II. Skills to Master

  • Presentation Techniques
  • Positive Thinking and Confidence Building
  • Assertiveness vs. Aggressiveness
  • Nonverbal Proficiency
  • Motivation Tools
  • Goal Setting

III. Supervisory Management

  • Self-Evaluation Measures
  • Harnessing Team Spirit
  • Core Competencies and Values Review
  • Harnessing Emotional Intelligence

IV. Skills to Master

  • Business Writing
  • The Employee as the Entire Company
  • The Corporate Image: Phone/Personal
  • Image Enhancement and Business Etiquette
  • Stress Management

V. Managing People

  • Customer Relations
  • Measuring and Managing Performance
  • Handling Customer Complaints

VI. Skills to Master

  • Facing Challenging Situations
  • Politically Correct Service
  • Recognition and Compliments

Course duration:

40 hours



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