Personal Effectiveness                                                           Course Outline

Communicating effectively is key when interfacing with anyone from customers to associates and bosses. It isn’t just in the speaking, but in how you present yourself that makes you personally effective. Talkshop’s Personal Effectiveness program will help you improve on your presence and professionalism in order to be a more confident, credible, and successful professional.

Who this is for:

Employees involved in business dealings, sales, and other forms of partnerships or customer transactions

What you will learn:

  1. How to communicate effectively with customers and associates in both formal and casual setting
  1. How to project warmth, sincerity, and credibility in presentations and dialogues that build team morale and effectiveness
  1. How to correct mannerisms and communication habits that foster confidence and professionalism
  1. How to develop speaking and counseling techniques in varied management situations
  1. How to enhance leadership and integrity as the standard of conduct in all presentations and dealings with employees and clients

Benefits:

  1. Increased confidence when dealing with people in the work environment
  1. Enhanced competence as both an employee and as a mentor
  1. A more personable, professional approach in management situations

 Methodology:

TalkShop’s Integrated Language Teaching (ILT) approach focusing on the student’s strong participation in the learning process (80%), with the trainer facilitating and monitoring progress (20%).

I. The First Steps

A. The Making of an Effective Leader

    • Evaluating Personal Strengths
    • Setting the Goals
    • Sharing the Vision
    • Creating the Right Impact

B. Making the Right First Impression

C. Leadership Evaluation

    • The Enneagram
    • Personality Types and How to Deal with Them

D. Reflective Thinking

E. Communication Techniques with Teams

II.Negotiation Skills and Assertive Communication

A. Defining Assertiveness

B. Influencing People

C. Enhancing Social Quotient

D. Asking the Right Questions

E. Socio-cultural Considerations

    • Philippine Etiquette
    • Global Etiquette

F. Communication Therapy

G. Confidence Issues

    • Signs of Insecurity
    • Signs of Confidence

H. Avoiding Communication Pitfalls

I. Listening Techniques

J.  Self-Assessment Tools

K. Harnessing Self-esteem

L. Courtesies and Right Expressions

M. Targeting Win-Win Situations

III. Communication Excellence Training

A. Speech Eloquence: Thinking before Speaking

B. Expressing Empathy

C. Creative Visualization:  How to Tell a Compelling Story

D. Learning from the Best

    • Speech Viewing and Critiquing
    • VTR Sessions / Speech Lab Training (at TalkShop)

E. Non-Verbal Language Awareness

F. Inspiring, Empowering, Motivating People through Words

    • Remarkable Speeches
    • Targeted Presentations
    • Successful Interviews: Q  & A, Dialogues, Conversations

IV. Developing Language Diplomacy

A. Everyday Etiquette

B. Handling Difficult Situations/ Personalities

    • Dealing with Internal Clients
    • Dealing with External Clients

C. Disagreeing without being Disagreeable

D. Word Choice Sensibility

    •  Making Requests
    • Giving Tasks/ Commands
    • Accepting Requests
    • Refusing Tasks

Course Duration:

20 hours

 

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