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The Need for Strategic Planning in Team Building Activities

STRATEGIC PLANNING is a process that looks into the future to identify challenges, trends and issues that can materially affect the work of an organization.  The process seeks to define ... Continue Reading →

Letters from Students

  Dear DTI-HRAS Training Team, Thank you for providing guidance in my career. I have been employed with DTI for almost two years now. Thank you for giving me the opportunity to ... Continue Reading →

IN PURSUIT OF CUSTOMER SERVICE EXCELLENCE

Excellence in Customer Service is imperative in the competitive world of business. A company’s ability to excel in customer service is both an art and a science. Across many industries ... Continue Reading →

TOP 10 COMMUNICATION TIPS FOR LEADERS IN MANAGEMENT ROLES

Managing  an  organization involves policy making, organizing, planning, controlling and directing the use of resources to fulfill a mission.  Communication permeates these inter-locking   ... Continue Reading →

THE TOP 10 QUALITIES OF TRANSFOMATIONAL LEADERS

The leaders in an organization manage the inter-locking  processes  within an organization set in a backdrop of a rapidly changing environment.  TalkShop Leadership Coach and John ... Continue Reading →

Social Media Ethics

WHENEVER YOU ARE ON SOCIAL MEDIA, OBSERVE ETHICS Social Media enables anyone with internet access to create relationships with varied audiences, form bonds within communities, and ... Continue Reading →

A FIVE-MINUTE VIEW FROM THIS SIDE OF THE ROAD

Without any doubt, traffic congestion has become associated with feelings of disgust among the general public. The poor road infrastructure and deficient transportation system have ... Continue Reading →
TalkShop business phone call tips

TOP 10 TIPS FOR CALL CENTER TRAINING IN 2018 FROM AN INDUSTRY LEADER

Expectations from the service industry are always on the rise.  The success of call centers highly depends on how responsive the call center agents are to the requirements and needs ... Continue Reading →

Why Manners Matter

We live in a society that puts great emphasis on individual expression, breach of convention and free vent of emotions. It may not be illegal to be rude.  However,  as more and more ... Continue Reading →

Management Communication and Leadership Training for Government Employees

Government  work  is not only confined to the maintenance of law and order, dispensation of justice,  and generation of revenues. It is also expected to provide more and more services ... Continue Reading →