10 Ways to Excel in Customer Service

TalkShop Customer Service

With stiff competition confronting business today , companies will have to gear up on customer service. The bar has been set high. The goal is not only to satisfy customers, but to delight them. It does not start and end with the companies and services. Customer service engages the whole company, including its staff, particularly in sales and marketing in building the business . Because of their key role, front liners have to be well informed and empowered to consistently delight every customer.

TalkShop offers Exceptional Customer Service that integrates Assertive Communication , Confidence Building, Speech Eloquence Training , Customer Relation Strategies, and Concepts with practical application through role plays and exercises for meaningful experiential learning. Complaints Handling, Negotiation Skills,  and Personality Development with Makeover make this a total package .

Sheila Viesca, TalkShop CEO shares 10 sure ways to guarantee excellent customer service :

1. First impression counts. Employees should project the desired image for the company in terms of grooming, courtesy , attitude , and work ethic.
2. Handle all correspondence promptly and efficiently. Answer all telephone calls , emails, and letters immediately and move towards closing the sale.
3. Listen. Be attentive to customers to determine needs and wants.
4. Make sure front liners have professional-looking business cards on hand.
5. Deliver prompt, excellent service on time, all the time.
6. Train your staff to handle difficult customers in different situations. They should learn to empathize, stay cool, solve the problem, and win back the customer.
7. Value big and small orders alike. Make customers feel appreciated at all times.
8. Work on building relationships. Keep in touch, greet customers on special days, and send tokens.
9. Treat your employees well. As your internal customers, they will learn to love their jobs and relate to customers as expected.
10. Choose a credible training provider based on credentials and list of customers.

TalkShop provides companies with the competitive advantage to by bringing out the best in their people and giving the most value to their customers. Call  894-5588 or log on www.talkshop.ph

Posted by TalkShop
Sheila Viesca, TalkShop CEO and Director of Communication finished her bachelor degree in Literature, masters in Entrepreneurship, and doctorate in Applied Cosmic Anthropology. She designed the Philippines' Language Competency Benchmark for the Department of Education and pioneered Integrated Language Teaching (ILT) in workshop designs and corporate communication training. You can follow her on Facebook, Youtube, Twitter, LinkedIN, and Google+


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