Letters from Students
Dear DTI-HRAS Training Team,
Thank you for providing guidance in my career. I have been employed with DTI for almost two years now.
Thank you for giving me the opportunity to ... Continue Reading →
IN PURSUIT OF CUSTOMER SERVICE EXCELLENCE
Excellence in Customer Service is imperative in the competitive world of business.
A company’s ability to excel in customer service is both an art and a science.
Across many industries ... Continue Reading →
TOP 10 COMMUNICATION TIPS FOR LEADERS IN MANAGEMENT ROLES
Managing an organization involves policy making, organizing, planning, controlling and directing the use of resources to fulfill a mission. Communication permeates these inter-locking ... Continue Reading →
THE TOP 10 QUALITIES OF TRANSFOMATIONAL LEADERS
The leaders in an organization manage the inter-locking processes within an organization set in a backdrop of a rapidly changing environment. TalkShop Leadership Coach and John ... Continue Reading →
Social Media Ethics
WHENEVER YOU ARE ON SOCIAL MEDIA, OBSERVE ETHICS
Social Media enables anyone with internet access to create relationships with varied audiences, form bonds within communities, and ... Continue Reading →
A FIVE-MINUTE VIEW FROM THIS SIDE OF THE ROAD
Without any doubt, traffic congestion has become associated with feelings of disgust among the general public. The poor road infrastructure and deficient transportation system have ... Continue Reading →
TOP 10 TIPS FOR CALL CENTER TRAINING IN 2018 FROM AN INDUSTRY LEADER
Expectations from the service industry are always on the rise. The success of call centers highly depends on how responsive the call center agents are to the requirements and needs ... Continue Reading →
Why Manners Matter
We live in a society that puts great emphasis on individual expression, breach of convention and free vent of emotions.
It may not be illegal to be rude. However, as more and more ... Continue Reading →
Management Communication and Leadership Training for Government Employees
Government work is not only confined to the maintenance of law and order, dispensation of justice, and generation of revenues. It is also expected to provide more and more services ... Continue Reading →