Your Customer Has Become Your Project Manager
By Dr. Sheila Viesca
The customer knows the reference number, the missing document, the department holding the request, and the name of the employee who promised an update. ... Continue Reading →
Rehearse the Moment Your Presentation Goes Wrong
By Dr. Sheila Viesca
You know the opening. You have checked the figures. Then the slide freezes, someone cuts your speaking time, or a question exposes an assumption you have ... Continue Reading →
Your Team Notices Who Gets Your Best Manners
By Dr. Sheila Viesca
Picture a host welcoming the most senior guest in the room. The greeting is warm, the name is pronounced carefully, and every detail receives attention. ... Continue Reading →
Your Expertise May Be Why You Are Losing the Room
By Dr. Sheila Viesca
The presentation is accurate. The speaker knows the subject. The slides contain the right figures. Then someone asks a question that seems to belong ... Continue Reading →
Your Email Should Not Need a Follow Up Meeting
By Dr. Sheila Viesca
The email is three words long: “For your guidance.” Beneath it sits a forwarded thread, two attachments, and a problem the sender has not yet defined. ... Continue Reading →
The Most Expensive Sentence in a Meeting
By Dr. Sheila Viesca
“Any questions?” Nobody speaks. The meeting ends with the reassuring appearance of agreement. Three days later, one employee submits a recommendation, ... Continue Reading →