Call Design Testimonials: Problem Solving and Decision Making WorkShop

Call Design, the market leader in delivering contact centre technology focused on business outcomes, partners with TalkShop in training its key officers on Effective Problem Solving and Decision Making.  Call Design has implemented performance based consultancies around Workforce Optimization best practice to deliver real business outcomes in many different countries around the world.  It takes one industry leader to know one.   Call Design Engineers and Managers share their learning from the TalkShop Consultants:




Rob Santiago


            I learned a lot from this workshop like putting specific theories and names to thinking processes—on how they should be solved or handled. The TalkShop Consultant and the Workshop itself were engaging. This Workshop provided me with a framework for re-assessment and the topics I learned will be very useful. Thank you, TalkShop!


Ryan Belen


The topics I learned from this Workshop will not only apply to my work but also to my personal life. It was an eye-opening experience. It helped me understand decision making and crisis management better. This is a great Workshop, TalkShop. Thank you!


Rhoda Marie Sta. Elena


            The best thing about this Workshop was its design—how it is not only applicable to work life but also to personal life. I believe my “thinking” process has changed and I look at things differently. Also, I am now organized when making decisions. I will consider another engagement with TalkShop.


Lanvin Lirio


            The Workshop was definitely informative and interactive. The TalkShop consultants were approachable and understanding. I know how to plan better by following the process and steps that I learned during the Workshop.  Great job TalkShop!


Menard Ian Butac


            The lectures were very informative. I have learned how to handle meetings, think outside the box and simplify replies in tickets. I also learned the different techniques in addressing different customer problems. The workshop was good, TalkShop!


Andrea Agcaoili


            I learned a lot of new lessons from the Workshop! Our expectations have been met. Ms. Ynna was able to explain everything we needed to focus on. Thank you for this Workshop, TalkShop.


Aiza Añover


The Workshop conducted by the TalkShop Consultants was very informative. They gave me new fresh sets of ideas and are very good at what they do. Thanks to them, I learned tips and steps on problem solving and decision making. Good job, TalkShop!


Andrew Soriano


I will definitely apply what I learned from this Workshop, TalkShop. I learned how to effectively solve problems through procedures. It was mind-opening that it helped me solve problems in a systematic way. I am thankful for having this Workshop conducted by TalkShop.


John Leo Natividad


Although the topics were new to me, I learned a lot and I know I will use everything in my professional and personal life. I was interested with the functions of the mind. Ms. Ynna was able to explain clearly and accommodated ideas. Thanks for the fresh new ideas, TalkShop!


Jade T. Redoble


            The ideas that were introduced to me were new yet very informative and interesting. The TalkShop Consultants were fluent and understanding. I’m looking forward to apply the lessons I have learned from TalkShop!


Chel Niere


One of the many things I learned in the Workshop are Decision Making Tools. Ms. Ynna was able to provide insights based on the material she showed to us. The Workshop was really good, TalkShop, thank you so much!


Mikey Bautista


            I learned more about the process of decision making. The other topics were new to me and they were very interesting. I will surely apply the techniques I learned in my daily life. Thank you, TalkShop!


Faiza Lao


            The topics in this Workshop will be very applicable to my life. The topics were practical. Ms. Ynna challenged us to think during this Workshop. I am now conscious of how I make and arrive at decisions. Thank you, TalkShop!


Sean Mather


            I learned the logical approach to decision making. This Workshop will definitely help me in my daily life. Also, the Workshop surpassed my expectations. The TalkShop consultant was excellent. Great Workshop, TalkShop.




Posted by TalkShop
Sheila Viesca, TalkShop CEO and Director of Communication finished her bachelor degree in Literature, masters in Entrepreneurship, and doctorate in Applied Cosmic Anthropology. She designed the Philippines' Language Competency Benchmark for the Department of Education and pioneered Integrated Language Teaching (ILT) in workshop designs and corporate communication training. You can follow her on Facebook, Youtube, Twitter, LinkedIN, and Google+


No comments.

Leave a Reply