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IN PURSUIT OF CUSTOMER SERVICE EXCELLENCE

Excellence in Customer Service is imperative in the competitive world of business. A company’s ability to excel in customer service is both an art and a science. Across many industries ... Continue Reading →

TOP 10 COMMUNICATION TIPS FOR LEADERS IN MANAGEMENT ROLES

Managing  an  organization involves policy making, organizing, planning, controlling and directing the use of resources to fulfill a mission.  Communication permeates these inter-locking   ... Continue Reading →

THE TOP 10 QUALITIES OF TRANSFOMATIONAL LEADERS

The leaders in an organization manage the inter-locking  processes  within an organization set in a backdrop of a rapidly changing environment.  TalkShop Leadership Coach and John ... Continue Reading →

Social Media Ethics

WHENEVER YOU ARE ON SOCIAL MEDIA, OBSERVE ETHICS Social Media enables anyone with internet access to create relationships with varied audiences, form bonds within communities, and ... Continue Reading →

A FIVE-MINUTE VIEW FROM THIS SIDE OF THE ROAD

Without any doubt, traffic congestion has become associated with feelings of disgust among the general public. The poor road infrastructure and deficient transportation system have ... Continue Reading →

Why Manners Matter

We live in a society that puts great emphasis on individual expression, breach of convention and free vent of emotions. It may not be illegal to be rude.  However,  as more and more ... Continue Reading →

A DAUNTING LEADERSHIP TASK

A DAUNTING LEADERSHIP TASK SHEILA VIESCA DR. SUNNIE GILES, AN ORGANIZATIONAL SCIENTIST,  conducted a study of 195 leaders in over 30 global organizations from 15 countries. In this ... Continue Reading →

A Universal Competency for Leadership Effectiveness

A Universal Competency For Leadership Effectiveness SHEILA VIESCA ONE’S EFFECTIVENESS AS A LEADER has been the focus of studies and research by social and organizational scientists, ... Continue Reading →

The Art and Science of Creative Writing

The common misconception is that creative writing is without structure. Some people believe that the great writers of history picked up their pen and paper and simply began writing ... Continue Reading →

Mastering the Art of Events Hosting

You hear your name called out and you make your way to the stage. The audience greets you with applause. The lights shine brightly on your face. The microphone quivers in your sweaty ... Continue Reading →