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IN PURSUIT OF CUSTOMER SERVICE EXCELLENCE

Excellence in Customer Service is imperative in the competitive world of business. A company’s ability to excel in customer service is both an art and a science. Across many industries ... Continue Reading →

TOP 10 COMMUNICATION TIPS FOR LEADERS IN MANAGEMENT ROLES

Managing  an  organization involves policy making, organizing, planning, controlling and directing the use of resources to fulfill a mission.  Communication permeates these inter-locking   ... Continue Reading →

THE TOP 10 QUALITIES OF TRANSFOMATIONAL LEADERS

The leaders in an organization manage the inter-locking  processes  within an organization set in a backdrop of a rapidly changing environment.  TalkShop Leadership Coach and John ... Continue Reading →

Social Media Ethics

WHENEVER YOU ARE ON SOCIAL MEDIA, OBSERVE ETHICS Social Media enables anyone with internet access to create relationships with varied audiences, form bonds within communities, and ... Continue Reading →

A FIVE-MINUTE VIEW FROM THIS SIDE OF THE ROAD

Without any doubt, traffic congestion has become associated with feelings of disgust among the general public. The poor road infrastructure and deficient transportation system have ... Continue Reading →
TalkShop business phone call tips

TOP 10 TIPS FOR CALL CENTER TRAINING IN 2018 FROM AN INDUSTRY LEADER

Expectations from the service industry are always on the rise.  The success of call centers highly depends on how responsive the call center agents are to the requirements and needs ... Continue Reading →

Why Manners Matter

We live in a society that puts great emphasis on individual expression, breach of convention and free vent of emotions. It may not be illegal to be rude.  However,  as more and more ... Continue Reading →

A Universal Competency for Leadership Effectiveness

A Universal Competency For Leadership Effectiveness SHEILA VIESCA ONE’S EFFECTIVENESS AS A LEADER has been the focus of studies and research by social and organizational scientists, ... Continue Reading →

TOASTING ETIQUETTE AND HOSTING SENSIBILITY

   TOASTING ETIQUETTE AND HOSTING SENSIBILITY SHEILA VIESCA   Varied groups from different cultures and generation have enjoyed the practice of toasting for friendship, ... Continue Reading →

Exposing the Virtues of the Self-Absorbed Generation

The millennials, a segment coined by William Strauss and Neil Howe, refers to people born from the 80s to year 2000. A generation that is quite misunderstood. They are accused of being ... Continue Reading →