GSIS Testimonials: Exceptional Customer Service (Batch 5)


TalkShop Exceptional Customer Service Training ,  13-14 November 2013                                                                                                                                                                                                         Brand Ambassadors, Government System Insurance System, GHotel Waterfront, Manila City

TalkShop exceeds expectations with another Exceptional Service Training for the Government System Insurance System.  Participants from various regions of the Philippines brave the weather to level up their service competencies and commitment to exceeding client expectations.  TalkShop CEO Sheila Viesca, together with Claude Sta. Clara, train participants on their manner of speaking, serving, walking, and living excellently.


Tips on corporate etiquette and courteous manners, as well as make-up and grooming, fashion and corporate image, self-care and diet were just among a few of the meaningful segments that made the 2-day workshop interactive and targeted to bring out the best in the participants.


GSIS Officer Virginia S. Gonzales said, “I will never forget Ms. Sheila’s reminder to ‘always bear in mind that learning is a continuous process. The best skill to learn is to learn.’ Ms. Sheila and Sir Claude did a great job and exceeded expectations. I learned so many things. The workshop was full of fun.  This training is a life-changing gift from TalkShop.”


Here is what other participants have to say about their TalkShop experience:



Agnes T. Arbas, Staff Officer I, GSIS


            TalkShop’s Exceptional Customer Service Training has been a learning experience for me. Stress management was the topic I liked most and needed the most. I think positive thinking has also transformed me to be a positive thinker. I was also amazed with Ms. Sheila’s take on personality development because it was fun. TalkShop, you are excellent all the way!



Lilibeth O. Calvo, Staff Officer 1, GSIS


            I had so much fun in TalkShop’s training. It is exceptional. It helped me to have a positive outlook in life. Thank you, TalkShop team and GSIS for conducting this wonderful workshop!



Benmar L. Contillo, Staff Officer I, GSIS


            My fellow frontliners and I believe that this training was excellent! I liked the Sandwich Effect. The TalkShop Consultants, Ms. Sheila Viesca and Sir Claude, are gorgeous and exceptional. Thanks to them, I became more confident with myself.



Henry O. Diocera, Staff Officer III, GSIS


            TalkShop’s Exceptional Customer Service Training is very timely considering that I am now currently in the frontline services. The program provided extensive and in-depth knowledge of customer service. The program was well arranged and I liked the discussion on archetypal symbols. I will always remember the quote “always take the higher road” from this workshop.



Bernard V. Ferrer, Staff Officer I, GSIS


I have learned a lot from TalkShop in terms of being an exceptional brand ambassador and individual. All the topics discussed will surely be applied to communicate effectively with people. The program was well done and studied. TalkShop made me a better individual.



Richard Alan B. Fransisco, Staff Officer IV, GSIS


            This training is really important. I got to know myself better and how to cope with work. TalkShop gave us an excellent workshop. The TalkShop consultants know what they are doing. They helped me affirm my commitment to my company and myself. I hope to improve my grammar mastery and leadership skills in the future – hopefully with TalkShop!



Honeylet Z. Lannu, Staff Officer I, GSIS


            I learned many things about myself and how to improve my lifestyle and to believe in myself. The program was so organized, everything was in order. The TalkShop consultants are amazing! They were accommodating as well. Thanks to them, I learned how to handle situations positively.



Reynaldo A. Lozano, Staff Officer I, GSIS


            I have acquired knowledge about customer service from TalkShop. The workshop is excellent. Job well done to the TalkShop team! Hope to see you again for more learning!



Junemie S. Obediencia, ESA, GSIS


I enjoyed everything about this training. There was no dull moment. Ms. Sheila and Claude live up to the workshop name and are truly exceptional. I have grown in some aspects of my life, especially in customer service after attending this workshop. I want to improve my speech skills. I am sure I will do it with TalkShop.



Mylah Jane L. Plaza, Staff Officer I, GSIS


            The design is very useful to my present position in GSIS. I like all the areas of the workshop. Everything I learned from the workshop is applicable to my daily life. This workshop has a big impact in my life, personality and the way I will deal with clients. Thank you very much, TalkShop team. Keep up the good work. God bless you always.



Cecil L. Quebrar, Staff Officer I, GSIS


My behavior has changed in a positive way after this workshop with TalkShop. I understand people better in different situations. I want to enhance my personality inside and outside and learn it from TalkShop. Thank you, TalkShop family!



Jeanette Y. Redison, Staff Officer II, GSIS


It is a great experience for us employees to attend this workshop. It enables us to think and act. It helps to think positive. TalkShop enhanced my skills as an individual and a front liner who effectively carries out her tasks in the office. The TalkShop consultants are nice, accommodating, and very knowledgeable. Thank you so much for this great opportunity, TalkShop.



Rosario M. Santos, Staff Officer II, GSIS


            TalkShop helped me a lot to overcome shyness and develop camaraderie with my fellow GSIS employees from other branches. I realize that we must always value our GSIS members for they deserve to get special treatment. I enjoyed the training and look forward to another one with the best training institute – TalkShop!



Herme Ungab, Staff Officer I, GSIS


I have learned a lot from this training. These lessons are useful to perform my role as a brand ambassador in GSIS. I like the topic on sandwich effect. The TalkShop consultants are very knowledgeable. I feel confident after this workshop!

Posted by TalkShop
Sheila Viesca, TalkShop CEO and Director of Communication, took up Bachelor of Arts in Literature, pursued Master's degrees in Entrepreneurship and Economics, and completed her Doctorate in Applied Cosmic Anthropology. She designed the Philippines' Language Competency Benchmark for the Department of Education and pioneered Integrated Language Teaching (ILT) in workshop designs and corporate communication training. You can follow her on Facebook, Youtube, Twitter, LinkedIN


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