TalkShop Customer Service Training: Promoting Personal Effectiveness

TalkShop customer service training

TalkShop once again runs the Customer Service Training for the Department of Transportation and Communications.  Workshop participants get trained on how to give the best service  by valuing their work and their relationship with one another. TalkShop provides personal effectiveness training to various companies and organizations from both the private and public sectors.   Since it was founded in 2000, it has built a roster of loyal and discerning clients who are keen on promoting company integrity  and productivity by bringing out the best in their teams.


DOTC-MRT3 employees rave about their TalkShop workshop experience:

Albert Hatosa, STDO, DOTC-MRT 3   All the activities done during the workshop were the ones I liked. The TalkShop consultants are very good in their respective areas of expertise. Thanks to TalkShop, I have gained additional knowledge in dealing with customers.

Dorielyn G. Lazaraga, STDO, DOTC-MRT 3   Excellent workshop, TalkShop. I have learned how to value the way I communicate with people. Robert and Martin are knowledgeable and impressive. I have learned the different behaviours like aggressive, assertive, passive-aggressive and aggressive. I will make sure not to interchange one with the other.

Rodolfo V. Lim, Jr., DOTC-MRT 3   I learned so much from the TalkShop training. The design of the workshop is very good. I now know how to manage different situations. I commend Robert and Martin’s excellent performance. My communication skills have improved and I hope to learn some more from TalkShop!  

Rodrigo R. Medina, DOTC-MRT 3   The lesson I learned is this: Proper communication should be done when dealing with our customers. The TalkShop consultants are very good. We can easily understand what they are saying.  TalkShop makes the big difference in training people!

Domingo B. Milla, STDO, DOTC-MRT 3   Like most of my fellow attendees, how to answer no using an affirmative approach and how to answer a customer in a diplomatic way are two of my favorite topics from this workshop. Robert and Martin are well informed and very relevant.  Job well done, TalkShop!

Rachel Ann Pagsanjan, DOTC-MRT 3   The examples given during the workshop were relatable and realistic. Robert and Martin delivered and explained the topics clearly. The workshop made me become a better person, helped me become more effective, and able to handle situations well. I hope TalkShop can conduct other workshops in another venue. Excellent! Keep up the good work, TalkShop Team!

Janrei M. Palacio, Ticket Seller II, DOTC-MRT 3   I like all the topics that were discussed. The workshop was not at all boring. The TalkShop consultants are excellent because if there is any matter you do not understand, they will clearly elaborate on it. TalkShop is truly excellent!    

Armando V. Payad, Train Driver, DOTC-MRT 3   The workshop is very good. I like the topic on being diplomatic with passenger complaints and also when giving compliments to others. Robert and Martin are very professional, good speakers, and very presentable. TalkShop made me a better person. I am more confident and less stressed. Thank you guys!    

Rodolfo V. Ramirez, Jr.DOTC-MRT 3 – It was truly a great workshop. The lessons were explained and conducted step-by-step so they are easy to understand. The group activities were the ones I like the most. Robert and Martin are very sensible and are easy to understand. I learned a lot from them on how to deal with passengers and how to apply the lessons. TalkShop, you are an excellent training provider!
Emmanuel L. Salinas, DOTC-MRT 3 – TalkShop added more knowledge to my work especially on how to handle customers. The saying no with a yes approach is the one topic I like most in this workshop. Robert and Martin are open and excellent. I learned how to be confident all the time. I hope I could read body language and enhance my public speaking skills in the future. All the best to you, TalkShop team! Thank you!
Adelaido C. Saman Jr., DOTC-MRT 3 – A well-done workshop. The design is excellent. The TalkShop consultants are very straight to the point and they explained their points clearly. I learned what the customer wants, and how to apply the assertive approach. I gained confidence and self-esteem. Hopefully I can join TalkShop’s Speech Eloquence seminar or their Body Language workshop in the future.
Alexis Talak, DOTC-MRT 3 – I have learned a lot from this workshop. The TalkShop consultants did a good job explaining the concepts well and they are very effective. I am now confident with my communication skills. I still want to improve myself further with TalkShop!
Jonathan S. Tuazon, DOTC-MRT 3 – The personal evaluation is a great help in assisting the customer or passenger. Applying the positive approach when dealing with customers, and using the LDT approach are the things I liked in the TalkShop workshop. I learned so many things about the true value of communication, especially in handling customers. Robert and Martin did an excellent job and are very informative. I now have a more positive outlook and I added new skills and learning for my job, TalkShop!
Christian N. Villegas, DOTC-MRT 3 – There are so many ideas and concepts I learned from TalkShop on how to improve my self esteem. Applying them will be very helpful in my life. I will have to practice assertiveness and the diplomatic approach. I like the topics on improving confidence and sharing ideas while using the right approach. Good job to Robert and Martin. Well done! I will apply everything I have learned from you!

Posted by TalkShop
Sheila Viesca, TalkShop CEO and Director of Communication finished her bachelor degree in Literature, masters in Entrepreneurship, and doctorate in Applied Cosmic Anthropology. She designed the Philippines' Language Competency Benchmark for the Department of Education and pioneered Integrated Language Teaching (ILT) in workshop designs and corporate communication training. You can follow her on Facebook, Youtube, Twitter, LinkedIN, and Google+


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