TalkShop once again runs the Customer Service Training for the Department of Transportation and Communications. Workshop participants get trained on how to give the best service by valuing their work and their relationship with one another. TalkShop provides personal effectiveness training to various companies and organizations from both the private and public sectors. Since it was founded in 2000, it has built a roster of loyal and discerning clients who are keen on promoting company integrity and productivity by bringing out the best in their teams.
DOTC-MRT3 employees rave about their TalkShop workshop experience:
Albert Hatosa, STDO, DOTC-MRT 3 All the activities done during the workshop were the ones I liked. The TalkShop consultants are very good in their respective areas of expertise. Thanks to TalkShop, I have gained additional knowledge in dealing with customers.
Dorielyn G. Lazaraga, STDO, DOTC-MRT 3 Excellent workshop, TalkShop. I have learned how to value the way I communicate with people. Robert and Martin are knowledgeable and impressive. I have learned the different behaviours like aggressive, assertive, passive-aggressive and aggressive. I will make sure not to interchange one with the other.
Rodolfo V. Lim, Jr., DOTC-MRT 3 I learned so much from the TalkShop training. The design of the workshop is very good. I now know how to manage different situations. I commend Robert and Martin’s excellent performance. My communication skills have improved and I hope to learn some more from TalkShop!
Rodrigo R. Medina, DOTC-MRT 3 The lesson I learned is this: Proper communication should be done when dealing with our customers. The TalkShop consultants are very good. We can easily understand what they are saying. TalkShop makes the big difference in training people!
Domingo B. Milla, STDO, DOTC-MRT 3 Like most of my fellow attendees, how to answer no using an affirmative approach and how to answer a customer in a diplomatic way are two of my favorite topics from this workshop. Robert and Martin are well informed and very relevant. Job well done, TalkShop!
Rachel Ann Pagsanjan, DOTC-MRT 3 The examples given during the workshop were relatable and realistic. Robert and Martin delivered and explained the topics clearly. The workshop made me become a better person, helped me become more effective, and able to handle situations well. I hope TalkShop can conduct other workshops in another venue. Excellent! Keep up the good work, TalkShop Team!
Janrei M. Palacio, Ticket Seller II, DOTC-MRT 3 I like all the topics that were discussed. The workshop was not at all boring. The TalkShop consultants are excellent because if there is any matter you do not understand, they will clearly elaborate on it. TalkShop is truly excellent!
Armando V. Payad, Train Driver, DOTC-MRT 3 The workshop is very good. I like the topic on being diplomatic with passenger complaints and also when giving compliments to others. Robert and Martin are very professional, good speakers, and very presentable. TalkShop made me a better person. I am more confident and less stressed. Thank you guys!