Today, one does not have to take a hardline stance and win at all costs. Negotiation has evolved to become the key to working out transactions and conflicts in the home and on business fronts. Even the world concedes shared problems and goals, hence there is greater openness for discussion and bargaining, making negotiation indispensable. Sheila Viesca, TalkShop CEO informs, “Negotiation has made itself especially useful in b2b, multicultural transactions, as well as world affairs. It involves strong communication skills, empathy, compromise, and trust. It is an art that gives one an important edge in every area in life.”
What are the characteristics of a good negotiator? Sheila Viesca enumerates:
1. Always ready. Comes to the negotiation table prepared with information about the other party as well as his desired outcomes.
2. Sets high expectations. Leaves room to negotiate and sets his limits as well.
3. Listens attentively. Pays attention not just to the words but to the body language of the other party to help him plan his next move.
4. Communicates effectively. Can present his side and reason out with confidence.
5. Has emotional control. Remains calm during the entire process.
6. Has the ability to solve problems. Has the flexibility and broadmindedness to come up with a variety of solutions.
7. Has empathy. Has in mind the other’s party’s concerns as well.
8. Can be trusted. Has a reputation for integrity.
Viesca sums up, “There are new roles for players in the negotiation process that put an emphasis on relationship. Hence, the goal is for both parties to win in the end to make the process successful.”
www.talkshop.ph | (632) 894-5588 | “Negotiation Skills”
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