Why Manners Matter

We live in a society that puts great emphasis on individual expression, breach of convention and free vent of emotions.


It may not be illegal to be rude.  However,  as more and more people and organizations  experience the pain of disapproval, missed promotion, the loss of a valued customer or a failed business deal due to lapses in etiquette,  re-visiting  some customary rules of conduct will show us that good manners is simply a matter of common sense and courtesy.

Good manners reflect considerate thoughts of others, being there when you are needed, and getting out of their way the rest of the time. Clearly, good manners is a means of spreading good will. Civility is simply treating others with respect and courtesy. Without good manners, relationships can become strained and productivity decreased. Learning about Good Manners is a kind of behavior training in consideration, an expression of our generosity of spirit.  Knowing the proper behavior that business associates expect makes it easier to take care of business successfully.

When we know the rules of proper business protocol, we escape embarrassing ourselves, our hosts or our guests. Observe 3 characteristics of successful people:  competent in skills,  confident in demeanor and considerate of others.   The last two characteristics are well covered by good manners and etiquette. The way we treat people is as important as the product we sell or the services we offer. Indeed, a solid understanding of business etiquette is one of most valuable skills a professional can have.   It provides us a common language of social skills. It enables us to make a good impression during the first 15 seconds of an encounter.  When we know the behavior others expect of us, we turn self-consciousness into self-confidence, allowing us to show consideration for others.  We create a pleasant atmosphere that frees us to focus on being competent in our jobs and we are able to meet, talk, dine and do business efficiently.

TalkShop corporate life tips

Good manners mean good business because it increases the quality of life in the workplace, contributes positively to employee morale, enhances the corporate image and even supports profit generation.

Here are a few points one can apply to our daily life:

1. Our handshake should be firm (not crushing).  The web between our thumb and index finger should meet the web of the other person’s hand.

2. Saying the new acquaintance’s name back to him or her when we are introduced helps us remember  it.  People like to hear their name used in a friendly manner.

3. Common courtesies include ** Saying “Please”, “Thank you”,   “Excuse me”, and “May I ” ** Asking someone to be seated ** Showing a visitor to the door when leaving ** Holding the door for someone behind you ** Writing thank you notes promptly In a world that is increasingly competitive, the person who makes an impeccable impression has the edge that could spell the big difference in sealing the deal.

TalkShop speech tips

TalkShop effectively provides a fresh insight on the basics of  Social Graces and Corporate Etiquette. Participants who join the interactive learning courses of TalkShop emerge as a confident achiever who can impressively engage in any social situation. Founded in 2000 by Dr. Sheila Viesca, TalkShop continues to emphasize sensibility and mindfulness in their etiquette training and personality development programs. As an ISO-Certified Communication Consultancy, TalkShop remains the best learning center and leading consultancy in the Philippines that help empower individuals and build companies through learning programs that are competency-based and results-oriented.

Posted by TalkShop
Sheila Viesca, TalkShop CEO and Director of Communication finished her bachelor degree in Literature, masters in Entrepreneurship, and doctorate in Applied Cosmic Anthropology. She designed the Philippines' Language Competency Benchmark for the Department of Education and pioneered Integrated Language Teaching (ILT) in workshop designs and corporate communication training. You can follow her on Facebook, Youtube, Twitter, LinkedIN, and Google+


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