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Win with Diplomatic Communication

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The workplace consists of various personalities and challenging dynamics. The fast-paced work style has become the norm leading to situations and even behaviors that can be unpredictable. It therefore pays to be diplomatic at all times. Sheila Viesca, TalkShop CEO explains, “Practicing tact entails the ability to identify and manage one’s emotional responses. It takes self-awareness, time and practice. Keeping one’s composure at all times is key. She offers these tips:

1.Remember that there are times when it is better to remain silent. There is no need to rush a reply, especially where difficult personalities are concerned. Put off the discussion or send the email at a better time.

2.In awkward situations, stay polite and formal.

3.Focus on the issue being raised, and not the emotional outburst.

4.When discussions get heated, breathe in and out. Often, it is best to walk away for the moment. Settle the differences when the other party has cooled down.

5.Pay attention to the other’s non-verbal language and tone.

6.Negotiate with respect. Strive for a win-win situation.

7.Mind your tone and flex your communication style for better results.


“Tact is the knack of making a point without making an enemy.” – Isaac Newton

TalkShop, the leading ISO-certified training facility accredited with the Civil Service Commission trains professionals and teams on business etiquette and professionalism for positive, productive interactions.

www.talkshop.ph (632) 8945588 International EtiquetteCorporate Protocol, Image & Personality Development, Social Graces & Dining Etiquette

Posted by TalkShop
Sheila Viesca, TalkShop CEO and Director of Communication finished her bachelor degree in Literature, masters in Entrepreneurship, and doctorate in Applied Cosmic Anthropology. She designed the Philippines' Language Competency Benchmark for the Department of Education and pioneered Integrated Language Teaching (ILT) in workshop designs and corporate communication training. You can follow her on Facebook, Youtube, Twitter, LinkedIN, and Google+

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