Have you ever been in a situation where you unintentionally offended a colleague or worse, a boss, because you said something that didn’t quite come out the way you intended it to? Or are you tired of having to end your professional emails or messages with a smiley face, just so the recipients know you aren’t intending to sound authoritative or rude?

Our Diplomacy in the Workplace course will help you structure your delivery so that what you say and write will be understood and appreciated, rather than misinterpreted. From daily greetings to following the right conduct even when under pressure, you will learn how to communicate with ease and confidence; and everyone else in the office will see you as a professional, valuable person in the workforce.