I. Values Alignment and Corporate Branding
II. Setting Objectives and Expectations
III. Public Service and Customer Service
IV. Customer Service 101
- Thinking Before Acting
- Customer Diplomacy and Etiquette
V. Exceptional Service Exhibition
- Difficult Customer Handling
- Proper Call Protocol Demonstration
- The Executive Walk Display
VI. Guided Service Technique Application
- Projecting Poise and Credibility
- Asserting Ideas with Diplomacy
- Exhibiting the Right Conduct Under Pressure
VII. Self-Evaluation and Development
- Office Grooming and Corporate Makeover
- Personality and Confidence Enhancement
- Etiquette Evaluation
VIII. Customer Service Run-through
- Difficult Customer Role-play
- Customer Diplomacy Assessment
- Corporate Runway
- Self-affirmation and Declaration
IX. Program Evaluation and Next Steps
- Individual Recommendations
- Reinforcement of Corporate Values
- Action Plan and Implementation