Customer service representatives fully understand and believe in what they are representing, and how to handle all customer concerns with sophistication, patience, and respect. By enrolling then in our Exceptional Customer Service Training course, you will be able to equip them with the knowledge and skills that will make them effective, successful agents.
Customer service representatives, call center agents, customer support staff, frontline associates, and other service-oriented employees.
TalkShop uses Integrated Language Teaching. This means 30% of the course is comprised of facilitator-based discussions while 70% is dedicated to an interactive learning experience through:
I. Values Alignment and Corporate Branding
II. Setting Objectives and Expectations
III. Public Service and Customer Service
IV. Customer Service 101
V. Exceptional Service Exhibition
VI. Guided Service Technique Application
VII. Self-Evaluation and Development
VIII. Customer Service Run-through
IX. Program Evaluation and Next Steps
The best English school in the Philippines, is the leading consultancy and training institute for personal effectiveness, corporate protocol, and management communication.
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