PERSONAL EFFECTIVENESS

Communicating effectively is key when interfacing with anyone from customers to associates and bosses. It isn’t just in the speaking, but in how you present yourself that makes you personally effective. Talkshop’s Personal Effectiveness program will help you improve on your presence and professionalism in order to be a more confident, credible, and successful professional.

WHO IS THIS FOR?

Employees involved in business dealings, sales, and other forms of partnerships or customer transactions

WHAT YOU WILL LEARN:

1How to communicate effectively with customers and associates in both formal and casual setting
2How to project warmth, sincerity, and credibility in presentations and dialogues that build team morale and effectiveness
3How to correct mannerisms and communication habits that foster confidence and professionalism
4How to develop speaking and counseling techniques in varied management situations
5How to enhance leadership and integrity as the standard of conduct in all presentations and dealings with employees and clients

BENEFITS:

1
2Increased confidence when dealing with people in the work environment
3Enhanced competence as both an employee and as a mentor
4A more personable, professional approach in management situations

METHODOLOGY:

TalkShop’s Integrated Language Teaching (ILT) approach focusing on the student’s strong participation in the learning process (80%), with the trainer facilitating and monitoring progress (20%).

1 Practical Role-play Scenarios
2 Guided Speech Activities
3 Pronunciation Exercises
4Reading Aloud Sessions
5 Oral Presentations
6 Conversation Drills

COURSE OUTLINE

Course Duration:

20 Hours

I. The First Steps

A. The Making of an Effective Leader

- Evaluating Personal Strengths
- Setting the Goals
- Sharing the Vision
- Creating the Right Impact

B. Making the Right First Impression

C. Leadership Evaluation

- The Enneagram
- Personality Types and How to Deal with Them

D. Reflective Thinking

E. Communication Techniques with Teams

II.Negotiation Skills and Assertive Communication

A. Defining Assertiveness

B. Influencing People

C. Enhancing Social Quotient

D. Asking the Right Questions

E. Socio-cultural Considerations

- Philippine Etiquette
- Global Etiquette

F. Communication Therapy

G. Confidence Issues

- Signs of Insecurity
- Signs of Confidence

H. Avoiding Communication Pitfalls

I. Listening Techniques

J. Self-Assessment Tools

K. Harnessing Self-esteem

L. Courtesies and Right Expressions

M. Targeting Win-Win Situations

III. Communication Excellence Training

A. Speech Eloquence: Thinking before Speaking

B. Expressing Empathy

C. Creative Visualization: How to Tell a Compelling Story

D. Learning from the Best

- Speech Viewing and Critiquing
- VTR Sessions / Speech Lab Training (at TalkShop)

E. Non-Verbal Language Awareness

F. Inspiring, Empowering, Motivating People through Words

- Remarkable Speeches
- Targeted Presentations
- Successful Interviews: Q & A, Dialogues, Conversations

IV. Developing Language Diplomacy

A. Everyday Etiquette

B. Handling Difficult Situations/ Personalities

- Dealing with Internal Clients
- Dealing with External Clients

C. Disagreeing without being Disagreeable

D. Word Choice Sensibility

- Making Requests
- Giving Tasks/ Commands
- Accepting Requests
- Refusing Tasks

ABOUT TALKSHOP

The best English school in the Philippines, is the leading consultancy and training institute for personal effectiveness, corporate protocol, and management communication.

Learn from the experts in Project Management, Leadership Training, Personality Development, Speech, Writing, and Teaching Programs

Online Registration

Both international and local transactions may be settled via wire transfer, bank deposit, or mobile payment. Details will be provided upon registration.