I. The First Steps
A. The Making of an Effective Leader
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- Evaluating Personal Strengths
- Setting the Goals
- Sharing the Vision
- Creating the Right Impact
B. Making the Right First Impression
C. Leadership Evaluation
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- The Enneagram
- Personality Types and How to Deal with Them
D. Reflective Thinking
E. Communication Techniques with Teams
II.Negotiation Skills and Assertive Communication
A. Defining Assertiveness
B. Influencing People
C. Enhancing Social Quotient
D. Asking the Right Questions
E. Socio-cultural Considerations
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- Philippine Etiquette
- Global Etiquette
F. Communication Therapy
G. Confidence Issues
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- Signs of Insecurity
- Signs of Confidence
H. Avoiding Communication Pitfalls
I. Listening Techniques
J. Self-Assessment Tools
K. Harnessing Self-esteem
L. Courtesies and Right Expressions
M. Targeting Win-Win Situations
III. Communication Excellence Training
A. Speech Eloquence: Thinking before Speaking
B. Expressing Empathy
C. Creative Visualization: How to Tell a Compelling Story
D. Learning from the Best
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- Speech Viewing and Critiquing
- VTR Sessions / Speech Lab Training (at TalkShop)
E. Non-Verbal Language Awareness
F. Inspiring, Empowering, Motivating People through Words
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- Remarkable Speeches
- Targeted Presentations
- Successful Interviews: Q & A, Dialogues, Conversations
IV. Developing Language Diplomacy
A. Everyday Etiquette
B. Handling Difficult Situations/ Personalities
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- Dealing with Internal Clients
- Dealing with External Clients
C. Disagreeing without being Disagreeable
D. Word Choice Sensibility
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- Making Requests
- Giving Tasks/ Commands
- Accepting Requests
- Refusing Tasks