Effective Problem Solving and Decision Making

Problems always arise in the workplace. As a leader, you are expected to have a solutions-oriented mindset so that you can guide your people towards the most beneficial options available. It’s important that they see these hurdles not as dead ends, but as opportunities to implement an alternative plan—that might even be better than the original.

Who this is for:

Project managers, business developers, I.T. specialists, engineers, supervisors, and other associates tasked to find solutions for key problems in the organization

What you will learn:

  1. How to identify the root problems and their degree of frequency and urgency
  1. How to develop creativity in finding solutions that require out-of-the-box thinking
  1. How to create a carefully laid out plan that will solve a key problem in your organization
  1. How to execute constructed solutions using effective implementation techniques


  1. Improved proficiency in identifying and solving key problems
  1. Higher confidence in tackling complex and difficult challenges that hinder your organization from making progress
  1. Increased efficiency in developing strategic solutions for project execution
  1. Increased success in effectively implementing solutions


TalkShop uses Integrated Language Teaching. This means 20% of the course is comprised of facilitator-based discussions while 80% is dedicated to an interactive learning experience through:

  • Practical Role-play Scenarios
  • Guided PSDM Activities
  • Applying the 6 Thinking Hats
  • VTR Sessions
  • Individual and Group Presentations
  • Conversation Drills

Course outline:


I.   Life Problems Meant to be Solved
II.  Setting of Objectives and Expectations
III. Problems vs. Realities
IV. Steps to Effective Problem Solving

  • Problem-focused Steps
  • Solution-based Activities

V. Simple Case Studies

  • Failed Solutions
  • Feasible Solutions
  • Effective Execution

VI. Problem Solving Application

  • Problem-finding
  • Brainstorming Solutions
  • Implementing Solutions

VII. Self-evaluation and Development

  • Effectiveness Evaluation
  • Contingency Planning
  • Progress Review and Improvement

VIII. Work Application Project

  • Organizational Problem Identification
  • Solution Construction
  • Implementation Procedure Layout
  • Presentation of the Project Solution

IX. Program Evaluation and Next Steps

  • Individual Recommendations
  • Reinforcement of Concepts
  • Action Plan and Implementation

Course duration:

20 hours


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