Executive Coaching

When in a top level position, you become the gatekeeper of your company’s culture. What your say or do, and how you say or do it, affects the way your people work. If they work in fear, they are less confident are more prone to slip-ups. If they work in a trusting, good-natured environment, they are motivated and as a result, more productive. Our Executive Coaching course will teach you how to communicate with employees of all ranks, and help you develop techniques that will keep morale high in the workplace.

Who is this for:

CEOs, COOs, management committee members, and other senior officers of companies and organizations

What you will learn:

  1. How to communicate effectively with employees and associates in both formal and casual setting
  1. How to project warmth, sincerity, and credibility in speeches and dialogues that build team morale and effectiveness
  1. How to learn correct mannerisms and communication habits fostering confidence and decisiveness
  1. How to develop speaking and counseling techniques in varied management situations, particularly in the Philippine setting
  1. How to enhance leadership and professionalism as the standard of conduct in all presentations and dealings with employees and clients
  1. How to further develop your communication skills through monitoring and receiving feedback from our trainers

Benefits:

  1. The ability to understand and deal with different personalities in the office
  1. Increased effectiveness as a leader
  1. Higher morale among employees of all ranks
  1. Openness and sincerity in discussion

Methodology:

TalkShop uses Integrated Language Teaching. This means 30% of the course is comprised of facilitator-based discussions while 70% is dedicated to an interactive learning experience through:

  • Practical Role-play Scenarios
  • Guided Coaching Activities
  • Evaluation Sessions
  • Individual and Group Presentations
  • Team-Evaluation Techniques

Course outline:

I.  The First Steps

A.  The Making of an Effective CEO

    • Evaluating Personal Strengths
    • Setting the Goals
    • Sharing the Vision
    • Creating the Right Impact

B.  Making the Right First Impression

C.    Leadership Evaluation

    • The Enneagram
    • Personality Types and How to Deal with Them

D.  Reflective Thinking

E.  Communication Techniques with Teams

II.  Negotiation Skills and Assertive Communication

A.  Defining Assertiveness

B.  Influencing People

C.  Enhancing Social Quotient

III.  Asking the Right Questions

A.  Socio-cultural Considerations

    • Philippine Etiquette
    • Global Etiquette

B.  Communication Therapy

C.  Confidence Issues

    • Signs of Insecurity
    • Signs of Confidence

D.  Avoiding Communication Pitfalls

E.  Listening Techniques

F.  Self-Assessment Tools

G.  Harnessing Self-esteem

H.  Courtesies and Right Expressions

I.   Targeting Win-Win Situations

IV.  Communication Excellence Training

A.  Thinking before Speaking

B.  Expressing Empathy

C.  Creative Visualization: How to Tell a Compelling Story

D.  Learning from the Best

    • Speech Viewing and Critiquing
    • VTR Sessions / Speech Lab Training (at  TalkShop)

E.  Non-Verbal Language Awareness

F.  Inspiring, Empowering, Motivating People  through Words

    • Remarkable Speeches
    • Targeted Presentations
    • Successful Interviews: Q & A, Dialogues, Conversations

V.  Developing Language Diplomacy

A.  Everyday Etiquette

B.  Handling Difficult Situations/ Personalities

    • Dealing with Internal Clients
    • Dealing with External Clients

C.    Disagreeing without being Disagreeable

D.    Word Choice Sensibility

    • Making Requests
    • Giving Tasks/ Commands
    • Accepting Requests
    • Refusing Tasks

E.  Avoiding Bloopers in Everyday Situations

F.  Assertiveness Issues

    • Assertiveness vs. Passiveness
    • Assertiveness vs. Aggressiveness

VI.  Corporate Communication Protocol

A.  Professionalism at All Times

    • The Corporate Image
    • Protocol Training

B.  Conflicts and Disagreements

    • Handling Team Disputes
    • Handling Complaints from Associates
    • Practicing Diplomacy in Difficult Situations

C.  Decisive vs. Impulsive

D.  Conversation Expertise

    • Business Meetings
    • Formal Dinners
    • Informal Gatherings

E.  Common Courtesies and Social Etiquette

F.  Dealing with VIPs

G.  Standing Your Ground

    • Making a Point
    • Defending Your Point
    • Arguing Your Point

H.  Right Conduct under Pressure

    • How to Handle Stress
    • Time Management
    • Maintaining Control

I.  The Next Steps

    • Coaching Plans
    • Self-Evaluation

Course duration:

50 hours (minimum), conducted at TalkShop 2-3 times a week or in-office for 2 hours per session

 

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