TalkShop Prepares Experts and Competitors for World Skills Competition

The Technical Education and Skills Development Authority (TESDA) has partnered with Talkshop, the leading provider of communication and leadership workshops in the Philippines, to provide training for its world skills experts and competitors.

The training program focuses on goal setting, time management, negotiation skills, and personal effectiveness, which are essential skills that can help TESDA’s experts and competitors perform well in international competitions and contribute to the development of the country’s skilled workforce.

The partnership with Talkshop is part of TESDA’s efforts to provide their experts and competitors with top-notch training that can help them excel in their respective fields.

Talkshop founder and CEO Sheila Viesca welcomed the partnership with TESDA and expressed her commitment to providing quality training that can help TESDA’s experts and competitors reach their full potential.

“We are honored to collaborate with TESDA in helping with the preparation of the country’s world skills experts and competitors. Our training programs are designed to help individuals improve their communication and leadership skills, which are essential in achieving personal and professional success,” said Viesca.

The TESDA World Skills Competition is a skills-based competition organized by the Technical Education and Skills

Development Authority (TESDA) in the Philippines. It is a biennial event that promotes the development of skills and competencies of Filipinos from various fields, including but not limited to, automotive technology, cooking, electronics, fashion and hairdressing, graphic design, information technology, construction, and welding. The competition gathers technical and vocational students from different regions in the country, allowing them to showcase their abilities and knowledge in their chosen fields. Winners of the national competition have the opportunity to represent the Philippines in the biennial World Skills Competition, where they compete with experts from countries around the world.

The partnership between TESDA and Talkshop is expected to benefit the country in the long run by empowering skilled workers and producing more who can contribute to the growth and development of the economy.


Goal setting is an essential process that helps individuals work towards achieving milestones in their personal and professional lives. Setting short and long-term goals can help people focus their efforts, measure progress, and ultimately increase satisfaction and success.

Goal Setting

Dr. Viesca states, “Goal setting can be difficult for a number of reasons. Some possible reasons include a lack of clarity or vision, unrealistic expectations, lack of commitment, and insufficient skills or resources. This is why we make sure that TalkShop programs help individuals and leaders become more effective at goal setting by providing them with tools and strategies to overcome these challenges. For example, TalkShop programs can provide guidance on how to identify and articulate clear and achievable goals, develop a plan to achieve those goals, and stay motivated and committed throughout the process. Additionally, our  programs can help individuals and leaders build the skills and resources they need to achieve their goals, such as effective time management, communication, and problem-solving techniques”


  1. Set specific and measurable goals: Define clearly what you want to achieve, and make sure to quantify it in a way that can be measured, tracked, and evaluated.
  1. Break down your goals: Identify what needs to be done to achieve your goals, and break them down into smaller, more manageable tasks.
  1. Set realistic deadlines: Give yourself a deadline for achieving your goals and breaking them down into manageable tasks.
  1. Stay motivated: Find ways to stay motivated throughout the process, such as rewarding yourself for progress.
  1. Have a plan: When you have a solid plan in place, you can achieve even the most ambitious goals. Break down your goals into smaller, more manageable steps and develop a schedule to keep you organized.
  1. Be accountable: Share your goals with someone who can hold you accountable for achieving them. Having someone to report to can motivate you to stay focused and on track.
  1. Monitor your progress: Track your progress regularly and modify your approach as needed.
  1. Create a supportive environment: Surround yourself with people who support your goals and who can provide guidance and encouragement.
  1. Learn from setbacks: Expect setbacks, and use them as opportunities to learn and improve your approach to achieving goals.
  1. Celebrate milestones and successes: Celebrate small wins along the way to reaching your bigger goals. Taking note of your achievements can encourage you to keep pushing forward towards your bigger goals.


Time management is crucial to achieving success in both personal and professional life. It helps us to utilize our time effectively and efficiently, which leads to increased productivity and better outcomes.

Dr. Viesca clarifies that, “time management can be complicated because people often have many tasks, obligations, and distractions competing for their attention and limited time. Additionally, different tasks require different amounts of time and effort, and some tasks may be more urgent or important than others. We make it a point to design programs that help individuals and leaders become more effective at time management by providing them with strategies and tools to prioritize tasks, minimize distractions, and allocate time more efficiently. For example, TalkShop programs activities using techniques like the Eisenhower Matrix to help individuals distinguish urgent and important tasks and prioritize accordingly. Attendees are also provided with guidance on goal-setting, delegation, and effective communication to help them manage their time more effectively while also empowering their team members to do the same.”

She adds, “TalkShop programs often incorporate self-awareness and mindfulness techniques that can help individuals better understand their own patterns of behavior and time usage, and identify areas for improvement. With these tools, they can learn to optimize their time by focusing their energy on high-priority tasks and avoiding distractions. Overall, TalkShop programs can be an invaluable resource for anyone looking to enhance their time management skills and boost their productivity.”


  1. Plan ahead: Spend a few minutes at the end of each day to plan for the next day. This will help to prioritize tasks and allow you to focus on the most important ones.
  1. Set goals: Set long-term and short-term goals to give direction to your daily tasks. This will help to keep you motivated and focused on the bigger picture.
  1. Make a to-do list: Make a list of tasks that need to be completed and prioritize them according to their importance. It will help to avoid procrastination, and you can cross off completed tasks, which will give a sense of accomplishment.
  1. Use the 80/20 rule: Focus on the 20% of tasks that produce 80% of the results.
  1. Minimize distractions: Eliminate or minimize distractions such as phone calls, emails, or social media notifications when working on important tasks.
  1. Focus on one task at a time: Multitasking can decrease productivity and increase stress. Focus on one task at a time and complete it before moving on to the next one.
  1. Take breaks: Take short breaks throughout the day to refresh your mind and avoid burnout.
  1. Set deadlines: Give yourself a deadline to complete each task to stay focused and motivated.
  1. Delegate: Assign tasks to others to free up your time for more important tasks.
  1. Use technology: Use apps, tools, and software to help manage your time more efficiently.
  1. Prioritize self-care: Make time for exercise, sleep, and hobbies to stay healthy and maintain balance.
  1. Say no: Learn to say no to tasks that don’t align with your priorities or goals.
  1. Learn to be flexible: Be open to changing plans and adapting to unforeseen circumstances.


Negotiation skills are important as they can help you achieve your goals, build relationships, and resolve conflicts.

Dr. Viesca says, “Negotiation skills can lead to unfavorable outcomes when individuals lack the ability to manage the negotiation process effectively. This can include poor preparation, weak communication skills, a failure to understand the interests and needs of the other party, inflexibility, and an inability to reach a mutually beneficial agreement.”

She adds, “TalkShop programs can help individuals and leaders become more effective negotiators by providing them with the necessary skills and strategies to approach negotiations in a more productive way. This can include learning how to prepare effectively for negotiations, developing stronger communication and listening skills, understanding the needs and priorities of the other party, and developing a more flexible and collaborative mindset. We have made it a point to teach individuals how to manage the different stages of the negotiation process, including opening, questioning, proposing, bargaining, and closing. By mastering these skills, individuals can improve their ability to negotiate more effectively, build stronger relationships with others, and achieve more favorable outcomes.”


  1. Understand the situation and the other person’s perspective – Listening to the other person’s needs and objectives can help you identify common ground and potential areas for compromise.
  1. Prepare and set clear objectives – Before entering negotiations, define your goals and consider potential strategies and outcomes. This can help to avoid making impulsive decisions.
  1. Be confident and assertive – Be confident in your abilities and convey a positive attitude during negotiations. Avoid bluffing or hiding information while being assertive.
  1. Identify your strengths and weaknesses: Understanding your strengths and weaknesses is key to honing your negotiation skills. You can take courses, read books, and attend seminars, and identify where you need to improve.
  1. Practice role-playing: Role-playing with a friend or a colleague can help you practice your negotiation skills. It will allow you to step out of your comfort zone and work on your communication and persuasion skills.
  1. Stay focused on mutual benefits – Avoid aggressive or confrontational tactics during negotiations. Instead, stay focused on seeking mutual benefits and reaching a win-win agreement.
  1. Evaluate the result – Evaluate the outcome of the negotiation and reflect on what went well and what could have been better to improve your negotiations skills for future occasions.
  1. Use data to support your argument: Using data to back up your argument can give you a more persuasive edge in negotiation. Research and find relevant data that supports your argument, and present it in a concise and compelling way.
  1. Learn to compromise: Compromise is a crucial tool in negotiation. You need to be flexible and open-minded to accommodate the other person’s needs and interests.
  1. Seek feedback: Feedback is critical in improving your negotiation skills. Request feedback from a mentor, coach, or colleague after each negotiation to identify areas for improvement.
  1. Attend workshops and training sessions: Participating in workshops and training sessions can provide you with new insights, techniques, and strategies to improve your negotiation skills.


Personal effectiveness is the ability to manage oneself in the best possible way to achieve one’s goals and objectives more efficiently. It includes personal productivity, time management, goal setting, and self-awareness.

Dr. Viesca shares that, “personal effectiveness can be complex to achieve because it is a multifaceted concept that involves a range of factors such as time management, goal-setting, problem-solving, communication skills, resilience, leadership skills, emotional intelligence, and more. Each of these factors requires a set of skills and habits to be developed and practiced consistently to achieve overall personal effectiveness goals. For over two decades now, TalkShop has been dedicated to offering customized training and coaching programs that address the specific needs and challenges of each person. The training sessions are designed to provide practical tools and techniques that can be applied immediately to improve productivity, communication, leadership, and personal effectiveness.”

She elaborates, “For example, TalkShop’s time management training can help individuals and leaders identify priorities, set goals, and develop strategies to optimize their time and increase productivity. The problem-solving training program can help individuals and leaders learn how to think creatively and apply critical thinking skills to overcome obstacles and challenges. The communication skills training program can help individuals and leaders improve their ability to communicate effectively, active listening, negotiation, and conflict resolution.”


  1. Goal Setting: Set specific and achievable goals, whether short or long-term, that align with your vision and values. This helps you focus on what’s important and increases your motivation to accomplish them.
  1. Time Management: Use your time wisely and prioritize tasks according to their importance and urgency, making sure to schedule some time for self-care and relaxation.
  1. Mindfulness and self-awareness: Take a few moments each day to reflect on your emotions, thoughts, and behaviors while consciously striving to remain present and focused.
  1. Collaboration: Build collaborative relationships by networking, maintaining open communication, and being receptive to feedback.
  1. Positive Thinking: Cultivate a positive mental attitude towards yourself and others, focusing on your strengths and making positive affirmations to stay motivated.
  1. Take care of your physical health: Exercise regularly, eat a balanced diet, and set aside time for healthy habits like getting enough sleep. A healthy body and mind can lead to increased productivity, energy, and effectiveness.
  1. Build resilience and manage stress levels.
  1. Practice effective communication skills.
  1. Set boundaries and manage expectations to avoid burnout.
  1. Cultivate a growth mindset to embrace challenges and learn from failures.

TalkShop, continues to design comprehensive training and education programs for relevant industry skills such as public speaking, presentation skills, interpersonal communication, business writing, leadership, and customer service skills. Programs for language proficiency, such as business presentation, technical writing, and cross-cultural communication are also being offered. All TalkShop training programs can be tailored to the specific needs of individuals and organizations.

Dr. Viesca concludes, “It is imperative that individuals and businesses work towards enhancing these skills in order to thrive in today’s highly competitive and dynamic business environment. By utilizing goal setting, time management, and negotiation skills individuals can effectively manage their time, negotiate deals, and work towards achieving their goals, ultimately leading to personal and professional success. It is also important to continuously develop and update these skills, as they are crucial in adapting to changing business landscapes and remaining competitive in the global market.”

“We gladly welcome this partnership this TESDA to help the country’s world skills experts and competitors to have the skills, knowledge, and mindset needed to perform at a high levels, achieve their goals, and earn the gold for the Philippines. With the targeted coaching  in communication and leadership, we are confident that the country’s experts and competitors who will be representing us in upcoming international competitions will be equipped with the necessary skills to succeed and contribute to the development of our skilled workforce,” said Viesca.

TalkShop Empowers Government Leaders in the New Normal through Business Protocol and Social Etiquette Training

The COVID-19 pandemic has brought about significant changes in the way we live and work. Governments around the world are facing unprecedented challenges in dealing with the effects of the pandemic on their citizens. As we continue to navigate this new normal, it is crucial for government leaders to be empowered with the necessary skills to effectively communicate and navigate through the challenges that come with the new normal. One way to achieve this is through business protocol and social etiquette training, which, in the Philippines, is also mandated by Republic Act 6713.

Business Protocol and Social Etiquette

Business protocol and social etiquette training are essential skills for government leaders to effectively communicate and build relationships with stakeholders. It involves learning how to communicate effectively, dress appropriately, and behave professionally in various settings. Talkshop training also includes developing skills in conflict resolution, negotiation, and cultural sensitivity, which are critical in the diverse and constantly changing landscape of government work.

Moreover, Republic Act 6713, also known as the Code of Conduct and Ethical Standards for Public Officials and Employees, mandates government officials and employees to undergo regular training on ethical standards, conduct, and behavior. This law aims to promote transparency, accountability, and integrity in public service. By complying with this law, government leaders can enhance their skills in ethics and professionalism, which are key in building trust and confidence among the people they serve.



Through business protocol and social etiquette training and RA 6713 compliance, government leaders can demonstrate their commitment to public service and set an example for their colleagues and subordinates. They can also learn to effectively manage different situations that may arise in their work, such as dealing with difficult stakeholders, addressing conflicts, and navigating complex decision-making processes.

Empowering Government Leaders

Certainly, empowering government leaders through business protocol and social etiquette training and RA 6713 compliance is crucial in the new normal. These skills will help leaders communicate effectively, build relationships, and navigate the challenges that come with their positions. Moreover, it promotes transparency, accountability, and integrity in public service, which are essential in building trust among citizens. Talkshop accompanies government leaders as they invest in these skills to provide a more effective and efficient public service that is responsive to the needs of the people.

Also read: TalkShop Conducts Workshop on Stress and Time Management for Philippine Health Insurance Corporation (PHILHEALTH PRO 1)

Sheila Viesca and the TalkShop Formula

As the Manila Times celebrates its 123rd anniversary edition, it features leaders and organizations that continue to move forward despite the Covid-19 Pandemic.

This article gives a good glimpse of TalkShop’s beginnings and offerings as it highlights the visionary leadership and entrepreneurial skills of its founder and CEO, Dr. Sheila Viesca, who started the training company in 2000 as a requirement of her Masters in Entrepreneurship at the Asian Institute of Management (AIM).

Since then, TalkShop has become a brand that is equated with premium consultancy, coaching, and training services.

Read the article here.

TalkShop’s Effective Communication for DTI Negosyo Center

The Department of Trade and Industry (DTI) MIMAROPA continues to prepare for the challenges of the new normal.  On January 27 and 28, almost 100 Negosyo Center (NC) business counselors,coordinators, and employees will attend Effective Business Communication, a technical writing and presentation training program by TalkShop, the country’s leading institute for personal effectiveness, corporate protocol, and management communication.

Negosyo Center business counselors and coordinators are at the forefront of entrepreneurship development.  They deal with entrepreneurs and various sectors while promoting and facilitating ease of doing business for Micro, Small, and Medium Enterprises (MSMEs).  Without a doubt, effective communication is critical in their roles; and this training program is timely.

Sheila Viesca, TalkShop CEO, will conduct the 2-day program designed to improve the learners’ skills in crafting masterful reports and effective storytelling.  It also aims to boost their confidence when presenting to audiences, whether small or large, in-person or online.“Even before the pandemic forced the shift to more time spent in virtual meetings,we at TalkShop have always championed oral and written business communication that is concise, straightforward, relatable, and actionable,” stressed Viesca, who’s conducted similar programs for the Department of Tourism, Department of Justice, Department of Science and Technology, Development Bank of the Philippines, United Nations among others.

She adds, “In business communication, our outputs – from simple, everyday documents to in-depth written reports to oral presentations – reflect the level of our professionalism.  They do not only provide information or speak of our views, they also represent who we are as employees.”

TalkShop Conducts Workshop on Stress and Time Management for Philippine Health Insurance Corporation (PHILHEALTH PRO 1)

I enjoyed all the activities we had and learned to express myself publicly on very enlightening topics. I’ve learned that we cannot avoid stress by avoiding it. 

Innovation: Life Force of Leadership

Innovation is a life force of leadership. An organization that aims to breed strong leaders must cultivate among them the mindset for innovation. As aptly put by Steve Jobs: “Innovation is the difference between a leader and a follower.”

TalkShop Conducts Workshop on Tools and Techniques for Effective Communication in the Workplace for the Tourism Infrastructure Enterprise Zone Authority (TIEZA)

TalkShop,  the leading corporate learning center in the Philippines  and currently the only communication training provider that is ISO-certified  and Civil Service-accredited supports  the management teams and ranks of  the Tourism Infrastructure and Enterprise Zone Authority (TIEZA)  in their bid to reinforce continuous employee development.

TIEZA engages the expertise of TalkShop anew in 2 batches of a 3-day Workshop on Tools and Techniques for Effective Communication in the Workplace to be held on August 13-15 and August 29-31, 2018 at TIEZA’s Multi-purpose Hall, 6th Level of Double Dragon Plaza, Diosdado Macapagal Avenue, Pasay City.

The 3-day Workshop on Tools and Techniques for Effective Communication in the Workplace  is designed and conducted by TalkShop CEO Dr. Sheila Viesca in cooperation with the Human Resource Services Division of TIEZA and in the light of TIEZA’s thrust to improve personnel efficiency and competency through relevant personnel development programs.

This workshop aims to equip participating TIEZA employees with enhanced confidence in articulating results-driven messages expressed through technical writing or live presentation format. The workshop reinforces their ability to adopt verbal cues that are helpful when communicating with different audiences. In the process, participants are empowered to improve their skill to prepare accurate written communication and deliver proficient spoken messages with clarity, coherence, and credibility.

As  TIEZA’s  choice communication training  provider, TalkShop  has  been conducting various courses  in communication since 2015.  Most of the organization’s personnel from all ranks and departments have attended Dr. Sheila Viesca’s courses in Communication Excellence, Advanced Communication, and Management Communication.    These courses help enhance the skills of participating TIEZA employees so they become effective communicators with the help of language tools and techniques that are simple and immediately implementable.

TalkShop is one of few training providers that have passed the rigorous standards of the Civil Service Commission’s Accreditation.  Founded by Dr. Viesca in 2000, TalkShop understands the demands of public service and can customize its training programs to fit the needs, schedule, and requirements at work of teams and employees in government service.


The Home Development Mutual Fund (HDMF), more popularly known as the
Pag-IBIG Fund  through its Human Resource Development Department (HRDD) has
partnered with Sheila Viesca, CEO of TalkShop, the leading corporate learning center in the Philippines and an affiliate of the Civil Service Commission to conduct six (6) batches of  a 2-day program in Business Protocol Training : Global Manners and Etiquette Mastery.

The training event to be held at the Pag-IBIG Fund Pasay City Branch for the months of August to October 2018 caters to all key personnel, beginning with the Corporate Executive Officers (CEOs) from various functional areas who provide executive, administrative and development support to the management of the Pag-IBIG Fund.
In the interest of engaging participants, each learning point is highlighted using interactive discussions instead of straight lectures.  This aims to encourage a conscious and deliberate application of the protocols during the dynamic exercises, allowing maximum retention and easy recall of  learning.

All participants undergo an initial diagnostic that provides insight on one’s how thinking style impacts purposive communication and the use of various communication tools and techniques. TalkShop keeps in mind one’s unique personality and thinking style, enabling participants to find the confidence to deliver the right message under pressure. Communication frameworks like positive scripting are reinforced to enhance language sensibilities and creative thinking.

The effect of physiology on psychology, posture on frame of mind is emphasized in all interactions and lectures.  All throughout, the polishing and professionalizing of one’s role at the Pag-IBIG Fund is honed through the promotion common sense and social sensibility, good manners and etiquette such as proper handshake, courteous introductions, good grooming, fine dining, and even ceremonial protocols.

An affiliate of the Civil Service Commission, TalkShop helps  professionals in government service by creating customized programs that address their need, schedule  and  requirements  at work.   Founded by Dr. Sheila T. Viesca in 2000,  TalkShop is a leading provider of Corporate Programs  to help empower individuals, build companies and promote moral values.
As an ISO-Certified Communication Consultancy, TalkShop remains committed to improving effectiveness of the quality management system through training programs that are competency-based, results-oriented and customer-centered.

Leadership Training and Corporate Branding

CORPORATE BRANDING builds awareness, loyalty, preference and value for the company. It does more than specific products or services ever could.  This critical corporate activity enables the company to build its reputation, stand out from competition and project the values of the company that will ultimately attract the clients.

Many companies rely solely on their marketing teams for their branding efforts.  But while Corporate Branding campaigns have been equated with advertising campaigns and packaging, strong brands are not built solely by the marketing team. One powerful brand asset of the company are its people.

After all, employees are the most credible source of information when it comes to their business.  Employees who are thoroughly engaged, connected and committed also serve as brand ambassadors.

When a company shows that it cares about the well-being of an employee, employee engagement and buy-in of all that the brand represents is promoted. When company leaders educate their team on the brand and live the brand, brand awareness is heightened.
Organizations that promote a platform for personal and leadership training allows employees to discover how they can deliver on a corporate brand promise in a way that is authentic.
As the Philippines’ leading training institute for personal effectiveness, corporate protocol, and management communication, TalkShop partners with government groups, private organizations and individuals who seek career advancement and personal growth.
TalkShop provides flexible solutions for business needs in the areas of Career Consulting and Professional Development, Recruitment, Corporate Presentation, Sales and Marketing.  Founded in 2000 by Dr. Sheila T. Viesca, TalkShop remains committed to providing clients with the most effective yet simplest tools to guarantee professional progress and personal enrichment.


Tourism Attaches and Foreign Service Diplomats represent the Philippines in their place of assignment across the globe. The competencies they exhibit in the performance of their duties and responsibilities  is a reflection of the best our country can offer.  Their mindset and sensibility likewise determine how effective they are in showcasing the productivity and adaptability of the Filipino. How they adjust to their new location reflects Filipino genius and heart.

Foreign Service Competency Enhancement is an on-going interest to effectively cope with the changing demands of the global work environment.  The Department of Tourism has partnered with TalkShop, led by its CEO, Dr. Sheila T. Viesca, to run the 7-day program for its Tourism Officers and Attaches to be trained in a variety of competencies  that will translate into observable skills and attitudes essential for success in a global  work environment  and leadership role away from home.   Below are the components of the module that Foreign Service Attaches and Potential Candidates for Overseas Posting undergo.

* Audience Analysis   * Confidence Building
* The Art of Storytelling

This module enables the participants to acquire and master effective communication skills – – a skill that can be learned and applied in engaging varied type of audiences.
When the skill is mastered, thoughts can be articulated and expressed with fluidity and impact. In addition, the delivery of interesting and compelling presentations is done with apparent ease.

It must be noted that the new found confidence in spoken or written English, expressed for varied audiences, is based on one’s mastery of the conventions prescribed specifically for the English language, including vocal projection, pronunciation and articulation.  When the speaker or writer selects the right words, adopts verbal and visual expressions that seem to flow naturally, communication impacts the audience positively.

* Grammar Mastery
* Assertiveness and Sensibility
* Communication Frameworks

This module provides the participants an opportunity to review the parts of speech and master correct grammatical patterns and sentence construction in activity-based discussions. Participants engage in grammar games, guided writing activities, and speech exercises to immerse in meaningful interactive learning experience.

With the Integrated Language Teaching method of TalkShop, participants are able to dramatically improve their Grammar Masteryin a fun and easy way.  As mastery is achieved, the participants are able to speak and write in English more naturally and credibly. More importantly, their message is effectively communicated.

The module in Assertiveness and Sensibility guides the participants in applying leadership techniques to effectively deliver their message. Participants are made aware of the importance of word choice sensibility while they are guided to structure the delivery of their message in a manner that will be easily understood and appreciated.

Assertive Communication is a skill that can be developed and employed to express ideas with diplomacy.  It takes this skill to handle pressure with grace and obtain concessions that are mutually beneficial.

* Discussion of Countries
* Technical Communication and Business Writing

This module provides  a  better understanding of the perspectives, culture, habits and values not only of the Filipino but also the peoples of the host countries.  As the Filipino professional working away from home acquires a better understanding and appreciation of his own mindset, he develops a framework with which to view cultural gaps and differences.

The depth of self-awareness reached opens the mind to welcome creative ways of dealing with diversity and cultural differences. The Filipino professionals in our diplomatic corps are empowered by the strength of the Filipino work ethic.  This training ensures that costly cultural gaps are minimized if not completely avoided.

Different  techniques that can improve writing skills are re-visited in this course. Various technical formats of written composition and the preparation of professional business correspondence are discussed to upgrade the participants’ Technical Writing proficiency.

TalkShop recognizes that writers who produce compositions with the air of sophistication and mastery of diplomacy gain higher credibility and prestige in the professional community. In this regard, this module ensures that revisions and proofreading of technical and business compositions are brought to a minimum as the participants achieve a degree of proficiency in technical writing and business correspondence.

* Cross Culture Norms and Diversity
* Media Training and Marketing 101
* Intercultural Orientation and Adaptability

This module on BUSINESS AND SERVICE ETIQUETTE discusses how to properly communicate with the target audience, while being mindful of the differences in orientation, culture and values. It is complemented by lessons covering social media applications, like Media Training and Content Marketing, to orient and familiarize participants with different activities like marketing, purchasing, selling, training, consulting, and building on-line communities across different social media channels. This module enables both the social media savvy and newbie participants to identify
* the social media channel that suits their requirements,
* the appropriate social media communication style and tone as well as
* the effective use of social media for customer service and strengthening of customer relations

An on-line task management is among the valuable interactive learning experience and facilitator-based discussions provided in this course.


* Events Planning and Organization
* Crisis Management
* Problem  Solving and Decision Making

The LEADERSHIP TRAINING module allows the participant to identify the leadership style that best resonates with one’s personality.  TalkShop’s Integrated Language Teaching  –  an interactive learning experience coupled with facilitator-based discussions  –  encourages a proactive, solutions-oriented mindset not only for handling difficult situations but also for keeping the team spirit high.

Great managers standout easily when they develop solutions and arrive at timely decisions. Effective Problem Solving was designed to enhance decision-making, problem and situational analysis skills and its application in daily office situations


* Personality Profiling
* Protocol Training
* Handling Diversity

This module raises the participants’ work performance to a higher notch by providing tools to understand oneself and others better.  Participants are guided in the use of Personality Profiling to enhance their job performance and contributions to the team by providing a means to evaluate indicators of one’s personal attributes, values and life skills. Indeed, when different types of co-workers are better understood there is greater harmony in the workplace.

Protocol Training engages the participants to navigate protocol and policy discussions based on a solid foundation of tradition. The learning experience covers skills in designing an organization’s protocol standards, safeguarding corporate culture and cascading the same to other Protocol trainers. When key personnel of an organization are well-versed in its corporate protocols, standards and practices, their corporate culture and values are safeguarded. Shared values enable an organization to perform as a cohesive whole despite personality differences.

Handling Diversity enables the participant to recognize, respect and appreciate diversity — making it a friend instead of a foe. To ensure accomplishment of an organization’s goals against a backdrop of differences in age, culture, gender, perspectives, talent and many more, the creative use of diversity is encouraged.


* Image Enhancement and Make-Over
* Time & Stress Management
* Social Graces and Dining Etiquette

Image Enhancement and Make-Over hones in on the participants ability to conduct self-evaluation to improve one’s physical strengths, enhance self-awareness and apply the knowledge of stylish clothing, skin care, basic make-up and a healthy regimen for a polished and confident appearance.  Behind a confident professional is a person who has reached a level of self-acceptance and is comfortable in dealing with different social groups.
Time & Stress Management  was designed by TalkShop with the belief that we can all develop the skill to manage our time, take better control of our work and personal schedules with a healthy attitude.  Because prioritizing, deadlines and stress are common concerns many struggle with, this module encourages the use of centering and relaxation techniques for greater coherence, mindfulness and self-management.  Acquire a healthier approach towards your responsibilities and an overall healthier lifestyle as you minimize or avoid stress.

Social Graces and Dining Etiquette provides the participant a fresh insight of the basics of social graces. This allows the participant to emerge as a confident achiever who can impressively engage in any social situation.

TalkShop, the regional leader in training and consultancy designs and conducts comprehensive modules and individual programs to help individuals and companies upgrade their mindset and sensibility to hone in on their organization’s core values and their inherent cultural genius.erge as a confident achiever who can impressively engage in any social situation.

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