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Management Communication and Leadership Training for Government Employees

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Government  work  is not only confined to the maintenance of law and order, dispensation of justice,  and generation of revenues. It is also expected to provide more and more services to the growing public and international community it serves.

Funded by taxpayers money, government offices are also subject to a special kind of scrutiny by  various  interest groups and oversight agencies while they focus on public service and concerns.
Leaders of government offices who wish to excel require a deep understanding of the mechanisms of government service, strong leadership, communication and interpersonal skills in addition to the business-oriented skills of a private sector manager

COMMUNICATION HELPS DISSEMMINATE INFORMATION
Leaders in public service have the duty to keep the public engaged and aware of policies and programs that are in place.  When the public being served is well-informed, they have a better understanding of their rights and responsibilities, form realistic expectations and have a keener appreciation of how they can benefit from social programs designed for them.

When government literature is overly technical and complex, leaders in government offices are expected to keep the public engaged by effectively communicating the same information in a manner that is simple and easy to understand.

Different channels of communication are available for this purpose.  Media outlets including newspapers, television and radio programs, and online media can be crucial for keeping the public informed about the issues that matter to them.

Good communication skills are crucial when dealing with media to ensure that the message is accurate, informative, and presented in the way intended. Leaders in government service are expected to know how to listen and to address the concerns of the public they serve.
Success in communication can translate to a successful career in public management.

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COMMUNICATION  LINKS  PUBLIC SERVICE  AND  PUBLIC  POLICY  REFORM

Backed by good communication and leadership skills, leaders of various government offices can spearhead or serve as a resource person during public discussions of vital issues. The ability of leaders in government to communicate and synthesize information will help citizens voice their concerns about social conditions. They can keep our concerned citizens informed  not only of relevant facts and figures but also of insights uniquely available to them  due to their work exposure.

 

COMMUNICATION  INFLUENCES  CHANGES  AND  REFORM

Leaders in government service have a first-hand knowledge of the intricacies involved in their work and their area of operation.  This enables them to develop concepts that may improve their work scenario or  the methods  they engage in. This can also alert lawmakers to the necessary law or regulatory changes to address issues that are pressing and important to the communities they serve.

When they put their initiative and communication skills to task, they can persuade decision-makers   to listen to them and act on their initiatives.  Very often, it only takes the application of effective communication skills to turn concepts into working realities.

 

COMMUNICATION OF VITAL INFORMATION DURING MAJOR ORGANIZATIONAL CHANGE

Organizational changes — particularly the coming and going of key personnel of an office– can disrupt the flow of work and the level of service extended. It could be the implementation of a policy change, an approved  re-organization plan, or the consequence of local or national elections.

Leaders in government offices can rely heavily on their communication skill to effectively reduce anxiety in the organization and keep employees focused on their work.

Transition affects different sectors of the work team differently.  When different layers of the organization are affected by shifts in leadership, information is effectively disseminated by strategically tailoring the messages to particular sectors of the organization.
Leaders should encourage two-way communication to give employees the voice and an opportunity to engage in activities that support the changes. More importantly, it is during unsettling times that employees should be reminded of the importance of their daily duties that contribute to the mission regardless of changes that lie ahead.

During transition time, leaders in government service do well to ensure that communication flows up, down and laterally to engage the workforce and to be as transparent as possible throughout the transition process.

 

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COMMUNICATION DURING EXTRA-ORDINARY TIMES

During extra-ordinary times — during natural or man-made disasters, attacks, epidemics —  leaders in government service take on a multitude of duties under emergency management operations.  They gather as much information about the situation and keep the public informed on issues that affect their health and safety.

They can have access to different communication channels — social media, news outlets, press conferences to inform the public accordingly

It is during these times more than ever that they need to be able to communicate clearly and concisely with the right people, mobilize and work with law enforcement and other first responders, and alert the public of safe and proper plans of action.
Aware of the central role of communication and leadership skills for those in government service,  TalkShop puts to use its expertise in Communications, Leadership and Managerial Competency for Government Executives to enable those in government service enhance the skills and competency needed to address the many scenarios encountered.

TalkShop is one of the select few training providers that have passed the rigorous standards for the Civil Service Commission’s Accreditation.  As an affiliate of the Civil Service Commission,  TalkShop can help you create a customized program  tailor fit  to your need, schedule  and  requirement  at work.

Allow TalkShop to show you how your success in communication can translate to a successful career in government service.  Check out the latest training programs on www.talkshop.ph or call your TalkShop Consultant at (632) 894 5588 to schedule an assessment for you and your team.

 

Posted by TalkShop
Sheila Viesca, TalkShop CEO and Director of Communication finished her bachelor degree in Literature, masters in Entrepreneurship, and doctorate in Applied Cosmic Anthropology. She designed the Philippines' Language Competency Benchmark for the Department of Education and pioneered Integrated Language Teaching (ILT) in workshop designs and corporate communication training. You can follow her on Facebook, Youtube, Twitter, LinkedIN, and Google+

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