TalkShop Wows Customer Service Training Participants

TalkShop exceptional customer service

 Team TalkShop once again wows workshop participants in another Customer Service training.  TalkShop Consultants Martin Yu and Robert Borjal delivered the interactive workshop to the 3rd batch of  DOTC-MRT3 personnel.  The design was specifically customized for the Department of Transportation and Communications, to bring out its employees’ appreciation for their work as they review the alignment of their core values with those of their organization’s.

TalkShop CEO Sheila Viesca said, “It is important that employees feel how valued they are; that they see how the organization they work with would invest in training programs that develop their personality and skills; and  that those skills will remain useful long after their work tenure.  Happiness in one’s situation is possible when he learns to develop an attitude of gratitude and appreciation.  Then and only then, can he truly give the best service to his customers and excel in whatever he does.”

TalkShop, the only ISO-certified, Civil-Service accredited training firm in the Philippines,  has become the trusted training partner of leading companies and organizations from both the private and public sectors.  Offering a wide range of training courses and personal effectiveness curricula, TalkShop is known for its innovative customization of programs that are focused on the realization of corporate vision, as well as achievement of individual and team goals. WorkShop participants share their experience:

Lea Abiera, DOTC-MRT 3  

The Exceptional Customer Service Workshop is very good. I learned a lot of lessons. For the friendly TalkShop consultants, Robert and Martin, I have nothing to say but thank you for everything you taught us. I now know how to say no but yes in a diplomatic way. In the future, I want to learn more on how to handle difficult situations. If I were to rate the workshop, it would be 5 out of 5. Excellent, TalkShop!

Orlando V. Agcaoili, DOTC-MRT 3  

The workshop is truly excellent! With TalkShop, I believe my personality has improved. All the topics were relatable to the work we have. Among the lessons we tackled, the Looks-Decision-Trait (LDT), and assertiveness lessons are what I liked best. The consultants were easily understood and clear. For me, they were like very interesting professors, they explain the concepts well. TalkShop gives the best Customer Service training. I hope that I could be part of their assertiveness training.

Lucilyn V. Aguado, DOTC-MRT 3  

I learned so much from the TalkShop workshop. It was lively and I really liked the role playing. Robert and Martin are brilliant. Thanks to them, I learned how to deal with passengers in a diplomatic way and I am sure my work ethic will improve. I would like to attend their training that will improve my writing skills, especially because we always write incident reports/investigations. TalkShop is the best.

Anthony T. Alde, DOTC-MRT 3  

My vision in life is to provide family safety and security as well as live a simple life. With TalkShop, I learned how to handle people and validated my principles anew. The workshop is great because we learned from Robert and Martin on how to value our job as we properly communicate with the passengers of MRT-3. I like the saying no with a yes lesson. Thank you TalkShop Team!

Richard A. Aloquina, DOTC-MRT 3  

All I could say about this workshop is that it was well done. TalkShop, thank you for giving an excellent workshop to us.

Marlon A. Bantigue, DOTC-MRT 3  

I learned how to have excellent communication skills towards passengers. I learned how to make decisions for the better—for the passengers, the employees and the company. I think the design of the workshop is very good. All the exercises we had are the ones I liked – my favourite is saying No with a Yes. The TalkShop consultants are very good in delivering their ideas. I have become a better person as I put myself in the passengers’ shoes.  

Alex Basobas, DOTC-MRT 3  

The design of the workshop is not boring. The particular area I like most is how to give my no with a yes. Aside from the meaningful lesson, I have learned a lot from the TalkShop training. Robert and Martin delivered their topics well. My confidence has definitely improved after this training.  A memorable learning experience!

Erickson D. Bautista, DOTC-MRT 3  

Robert and Martin are excellent trainers.  With TalkShop, I have learned so many things and evaluated my experiences better.  I will work to achieve a comfortable and simple life. I want to be content in this life and have a happy family and good health.  Thank you for the meaningful training guys!

Posted by TalkShop
Sheila Viesca, TalkShop CEO and Director of Communication finished her bachelor degree in Literature, masters in Entrepreneurship, and doctorate in Applied Cosmic Anthropology. She designed the Philippines' Language Competency Benchmark for the Department of Education and pioneered Integrated Language Teaching (ILT) in workshop designs and corporate communication training. You can follow her on Facebook, Youtube, Twitter, LinkedIN, and Google+


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